Enter a job title or keyword
Customer Service Manager – Robotics & Drones
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
5years
Experience Required:
Posted:
8 September 2026 (3 hours ago)
Posted:
Application Deadline:
6 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: Customer Service Manager Robotics & Drones
Location: Abu Dhabi UAE
We are seeking an experienced Customer Service Manager to lead customer support and after-sales operations for robotics and drone/UAV solutions.
Key Responsibilities:
- Manage customer service and technical-support operations for robotics and drone solutions.
- Serve as the main escalation point for customers and ensure timely issue resolution.
- Coordinate with engineering technical operations sales and field-service teams.
- Manage customer onboarding product handover user training maintenance and service requests.
- Establish and monitor SLAs support tickets escalation processes customer satisfaction and service KPIs.
- Prepare service reports incident summaries and improvement plans.
- Support warranty maintenance-contract and service-renewal activities.
- Maintain accurate customer and service records in CRM/ticketing systems.
Requirements
Requirements:
- Bachelors degree in Business Engineering Aviation Technology or a related field.
- Minimum 58 years of experience in customer service customer success after-sales or service operations.
- At least 23 years experience leading a customer service or support team.
- Experience in robotics drones/UAVs autonomous systems aviation technology industrial automation or similar technical products is essential.
- Strong knowledge of customer support processes SLAs CRM/ticketing systems and stakeholder management.
- Excellent communication problem-solving team leadership and client-management skills.
- UAE/GCC experience is preferred.
Preferred: Experience with commercial drone operations UAV maintenance drone software aviation compliance or technical field-service operations.
