Customer Service Executive

Requirements

Core Responsibilities

Actively sell/cross-sell asset and liability products to new and existing customers

Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit

Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)

Encourage customers to build their balances with the bank in order to migrate to higher customer programs

Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres

Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels

Attract new customers to branch through personal relations and existing customer referrals

Respond to call center regarding customer inquiries forwarded

Meet individual sales targets

Participate in and potentially lead daily retail sales team meetings

Online & Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls & carryout online demonstration and assist with mobile app demo and customer download

NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.

Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings