Customer Service Executive

• Generate daily Sales and stock reports and distribute them to all sales teams and managers.
• Process daily sales orders and returns in a timely manner while maintaining complete records of all transactions.
• Assist in Sales Promotion and Tracking initiatives.
• Process expense Purchase Orders (PO) based on sales requests.
• Handle Sample and Co-packing requests efficiently.
• Ensure proper coordination with all internal departments, including accounts and warehouse, to ensure seamless workflow (e.g., order picking, account creation).
• Enter returns uplift forms and coordinate with the logistics team, following up on deliveries as needed.

SKILLS, EXPERIENCE AND QUALIFICATION:

• Bachelor's degree in a related field.
• Proven experience in a customer service or sales coordinator role in FMCG.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Proficiency in MS Office, particularly Excel.
• Ability to multitask and work in a fast-paced environment.
• Team player with a positive attitude and a commitment to delivering exceptional customer service.
• Technical skills include intermediate-level analysis skills and proficiency in MS Office.
• Well-read and writing Skills in English