Customer Service Agent - Jet Aviation

Primarily responsible for providing excellent professional services to customer by utilizing excellent indepth knowledge of company services

Main Responsibilities

• Plan and prepare the required services for each flight.
• Prepare and distribute each flight manifest to Government Agencies and the crew.
• Inspect the cleaning process (Lounge Terminal VIP and Crew vehiclesReception Area ) on an hourly basis
• Follow the proper procedures on work flow communication with related department.
• Provide high level of hospitality for/to the aircraft at Private Aviation and Royal Terminal to JASA customers.
• Follow up Immigration procedures with regard to passenger passport and crew visa.
• Closely watch and assist ramp services to deliver the luggage to concerned aircraft.
• Follow up transportation process with Operations.
• Provide crew assistance at in any other terminal.
• Follow up and assist crew entry permission and transport to/from the aircraft
• Follow and assist ambulance entry permission to the ramp and VIP/ cars permission.
• Solve any obstacle encountered by the crew and passenger with government agencies.
• Follow up and assist entry / exit permission to spare parts to/from ramp if needed
• Follow up and assist entry permission to customer representative from into ramp (if needed)
• Provide any other services required by management/ Customer (when requested)
• Provide any other needed tasks/ services required by management/ Clients/ Government.
• Maintain the privacy distance relation between each customer.
• Maintain Politeness and short replies.
• Give maximum attention towards complain and demands.
• Maintain the highest level of credibility
• Maintain the highest level of privacy towards any information related to JASA and customer.
• Maintain proper general appearance

Minimum Requirements

• Saudi National
• High school certificate with 5 years experience C.S. or Bachelor certificate with 2 years in C.S.
• equivalent English minimum level 3
• Computer (email MSOffice )
• Communicate Tools ( Telephone Radio )
• Car driving
• Good general appearance and medical fitness
• Driving license

Work Environment

Work environment: While performing the duties of this job the employee is exposed to weather conditions prevalent at the time.

The noise level in the work environment is usually minimal.