Customer Service Administrator

Synopsis

Manage and own the MICE events, STPC and Stopover proposition for the company. Plan, coordinate, control and develop the day to day management, resourcing and operations to guarantee consistent high-quality Guest booking and fulfillment experience. Work with the team to deliver the most effective and efficient solutions to manage the process. Lead, manage and motivate product suppliers to deliver a remarkable guest experience in the most cost-effective way.

Accountabilities

Own and manage the MICE events, STPC and Stopover process and budget.

Managing booking queries from trade and direct customers.

Liaising with global sales, agents and operational stakeholders.

Manage global coordination and operations of requests for FIT/groups.

Negotiate and Manage 3rd party supplier agreements for all services for STPC & Stopover offering

.Ensure all finance processes are followed for MICE events, STPC & Stopover.

Assist with booking flights when required for groups/ events.

Customize Group proposals for clients keeping in mind budget of the guests .

Ensure smooth delivery of all services for groups and events.

Manage and coordinate relevant internal group requests with stakeholders.

Working closely with Manager on ADHOC projects.

Ensure smooth delivery of all services for assigned groups and events.

Working closely with Manager on ADHOC projects (Ex: F1, Olympics, FIFA, other Global events)

Requirements

Education & Experience

Bachelors Degree.

3+ years of experience in Customer Service.

Knowledge of IT systems (Ex. Sabre/ Amadeus).

Good Communication skills - written and verbal.

Knowledge of Project Management/ Event Management/ Group handling/ Accommodation booking/ Sporting Business is a benefit.

Contract negotiation skills.