Customer Service Administrator

• Assist and support customers through order management, providing product information, and addressing concerns to ensure a positive customer experience.
• Manage complaints through to resolution in line with company policy.
• Receive and process orders to the system accurately and efficiently.
• Maintain accurate records and relevant documentation.
• Communicate with internal and external stakeholders across multiple countries.
• Support sales team with product-related queries.
• Manage 3rd party service providers for delivery queries and issues.

To be successful you will need to meet the following:

• Business or Export related qualification.
• Preferably based in the UAE with regional exposure.
• Proven experience in customer service within the pharmaceutical industry.
• SAP Experience is a must.
• Knowledge of export/ logistics process and documentation.
• Detail-oriented with excellent problem-solving skills.
• Excellent stakeholder management.
• Excellent communication skills in English.
• Applicants should be available for face-to-face interviews in the location mentioned above.