Customer Relationship Management Executive - Automotive Division

• Engage in sales pitch for new/existing customers through Telephone/Email.
• Attend Customer Queries and follow up with concerned stakeholders till closure of the concern.
• Build a strong relationship with customer in terms of trust and high confidence.
• Follow up with Finance & Monthly Invoice submission to customers
• Monitor the workflows on daily basis and update customer on vehicle ready status.
• Responsible for ensuring proper coordination with suppliers and operations for delivery of product/equipment to end customers.
• Be a bridge between sales/back-office teams & customers.
• Comply and implement the local laws and client’s requirements related to QHSEMS aspects at workplace, as per the bestowed authority and responsibility.
• Carries out any additional tasks assigned (in line with qualifications and ability) by line manager.
• Gather market intelligence data through online platforms.

Qualification and Education

Bachelor’s degree in any stream

Experience

Minimum 2years of experience in automotive customer engagement centres

Knowledge & Skills

• Fluent in English; Arabic an advantage.
• Excellent MS office/data analytical skills
• Team player and willing to learn.