CoordinatorReceptionist

OVERVIEW:

As a Coordinator at Blended Wellness you will play a key role in ensuring seamless operations and an exceptional guest experience. Your main responsibility will be to manage boo

kings coordinate appointments and greet guests with a warm professional demeanor. You will serve as the first point of contact for guests assisting with inquiries and helping to create a welcoming environment. Your role will be vital in ensuring that all guests have a smooth enjoyable experience from arrival to departure.

KEY RESPONSIBILITIES:

Guest Coordination & Reception:

• Greet guests upon arrival offering a warm friendly and professional welcome.
• Assist with guest check-ins check-outs and direct them to their appointments or services.
• Manage guest inquiries providing detailed information about available services treatments and promotions.
• Coordinate guest appointments and bookings ensuring efficient scheduling and minimal wait times.
• Confirm reservations and follow up with guests as needed providing reminders and updates for upcoming treatments.

Booking Management:

• Handle all booking inquiries via phone email and in-person ensuring efficient and accurate scheduling of treatments and wellness services.
• Update and maintain the booking system to reflect current availability ensuring no double-bookings or scheduling conflicts.
• Process cancellations and reschedule appointments as necessary managing guest expectations with professionalism.
• Communicate with guests to confirm details including treatment selections special requests or additional services.

Guest Experience:

• Provide excellent customer service to ensure a smooth hassle-free guest experience.
• Anticipate guest needs ensuring they feel valued and cared for during their visit.
• Offer recommendations for additional services or treatments that could enhance the guest experience.
• Ensure that all guest feedback is captured handled appropriately and communicated to relevant team members.
• Address any guest concerns or issues in a timely efficient manner escalating matters to management when necessary.

Operational Support:

• Maintain cleanliness and organization of the reception area ensuring it is always welcoming and tidy.
• Assist in preparing treatment rooms or areas for guest arrivals ensuring they meet the high standards of Blended Wellness.
• Keep track of guest preferences noting special requests or health concerns to ensure a personalized experience.
• Assist with administrative tasks such as maintaining guest records processing payments and managing daily reports.

Team Collaboration:

• Work closely with wellness professionals including therapists fitness instructors and other team members to ensure the smooth flow of services and operations.
• Support other team members as needed including assisting with overflow bookings or special requests.
• Participate in team meetings and training sessions to stay updated on services promotions and best practices.

Professional Development:

• Continuously develop knowledge of Blended Wellness services treatments and wellness programs.
• Stay informed about industry trends and guest expectations to enhance service delivery.

CANDIDATE PROFILE:

• Friendly approachable and customer-oriented with a passion for delivering excellent service.
• Excellent communication and interpersonal skills with the ability to engage with guests and colleagues effectively.
• Detail-oriented with strong organizational and multitasking abilities.
• Positive attitude and ability to remain calm and efficient in high-pressure situations.

EXPERIENCE / COMPETENCIES:

• Previous experience in a receptionist guest services or coordinator role ideally in a spa wellness or hospitality setting.
• Proficient in using booking software and Microsoft Office Suite (Excel Word Outlook).
• Strong problem-solving skills and the ability to manage multiple tasks simultaneously.
• Fluent in English; additional languages are an advantage.