Coordinator Riders - talabat

As the regions leading local tech organization were proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004 and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook local knowledge with global expertise. It also allows us to innovate create and bring new technologies for the betterment of the MENA region such as qcommerce sustainable packaging cloud kitchens autonomous delivery vehicles robots and drones.
We deliver across 9 countries with more than 4500 employees! Our food delivery business works with over 27000 brands and almost 50000 branches.
Our qcommerce concept talabat mart (121 Stores) now delivers groceries to customers in Bahrain Iraq Egypt Jordan Kuwait Oman Qatar and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group the worlds leading local delivery platform operating in 70 countries worldwide

This is an administrative and operational role that primarily focuses on coordination on all riders related issues.

Whats On Your Plate

• Monitor and improve the Rider Performance and Compliance
• Coordinate Rider Recruitment for the allocated zones
• Coordinate rider roster with proper allocation of shifts/breaks/offdays etc
• Coordinate rider onboarding and training schedule with the Rider Trainer and Rider Supervisor
• Coordinate with riders to solve customer or vendorrelated issues
• Track orderrelated issues and find out if the issue happened from the Logistics side or the vendors end
• Work with other functions in Operations to identify and resolve issues
• Provide support in any additional tasks requested by the department manager

What Did We Order

• Strong communication skills both written and verbal in a crosscultural setting. Arabic and English language fluency is required
• Ability to manage multiple tasks at the same time with crossfunctional teams
• Understanding of different areas/locations in Kuwait
• Ability to handle irate individuals in a calm and professional manner
• Ability to work under pressure and handle stress
• Advanced Skills in MS Office Google Docs and Google Sheets
• Wellorganized with excellent teamplayer qualities.
• Agile and highly adaptable to a fastpaced work environment