Clinic Operations Officer

1. Responsible for the development and implementation of agreed clinic operational strategy and reporting, which includes scheduling, rostering, policy development, liaison with supporting department and contractual services

2. Supervise and verify the timely execution of all tasks performed by medical administrator, receptionist, telephone operators and other assigned personnel

3. Ensure provision of superior customer services to all patients and visitors by the team in the unit assigned and be the second line of contact in resolving and reporting complaints as per ISO10002:2014 for customer satisfaction and complaint management guideline.

4. Be responsible to ensure team member’s orientation, training, task assignment, task completion monitoring and manpower planning for annual leave or sick leave