CHANGE MANAGEMENT ANALYST

Job Summary

We are seeking a proactive and analytical Change Management Analyst to support the successful adoption of business technology process and organizational change initiatives. The role will assess change impacts engage stakeholders coordinate communications and learning activities and monitor readiness and adoption acrossaffected user groups.

The Change Management Analyst will work closely with Change Managers Program and Project Managers Business Analysts Product Owners communications teams learning teams and business stakeholders to ensure that change activities are structured timely measurable and aligned with program objectives.

Key Responsibilities

• Support the development and execution of change management strategies plans and workstreams for transformation initiatives.
• Conduct stakeholder analysis change impact assessments readiness assessments and user-group segmentation.
• Identify how proposed changes affect roles processes systems behaviors skills and ways of working.
• Maintain change plans stakeholder registers impact logs readiness trackers communication calendars and adoption dashboards.
• Coordinate stakeholder engagement activities including interviews workshops focus groups briefings and feedback sessions.
• Develop clear change communications key messages presentations FAQs toolkits and leadership briefing materials.
• Work with subject-matter experts and learning teams to identify training needs and support the preparation of learning materials.
• Support change networks champions super users and business representatives in promoting awareness and adoption.
• Collect and analyze stakeholder feedback readiness indicators training participation adoption measures and change risks.
• Identify resistance adoption barriers dependencies and emerging issues and recommend appropriate mitigation actions.
• Coordinate change activities with project milestones release plans deployment schedules and operational1readiness requirements.
• Prepare regular progress reports and provide evidence-based insights to change and program governance forums.
• Support post-implementation adoption reviews lessons learned reinforcement activities and continuous improvement.

Required Skills & Experience

• Bachelors degree in Business Administration Organizational Development Human Resources Communications Information Systems or a related field.
• 3 years of experience supporting organizational change digital transformation technology adoption process improvement or related programs.
• Practical experience in stakeholder analysis change impact assessment readiness assessment communications and training coordination.
• Ability to translate complex transformation information into clear audience-appropriate communications and presentations.
• Strong analytical skills with the ability to organize qualitative and quantitative information and identify actionable insights.
• Experience maintaining structured change plans trackers dashboards logs and governance materials.
• Good understanding of project delivery lifecycles and Agile or hybrid delivery environments.
• Proficiency in Microsoft PowerPoint Excel Word Teams and SharePoint; familiarity with reporting or survey tools is beneficial.
• Excellent written and verbal communication facilitation presentation and stakeholder-management skills.
• Strong attention to detail organization collaboration and ability to manage multiple priorities.

Preferred Qualifications

• Experience supporting government public-sector customer-service or large enterprise transformation programs.
• Exposure to technology implementations such as enterprise applications digital platforms cloud solutions CRM ERP or workflow automation.
• Knowledge of established change management approaches such as Prosci ADKAR Kotter or equivalent methodologies.
• Experience with employee engagement organizational readiness communications campaigns learning coordination or benefits realization.
• Professional certification in change management project management Agile delivery communications or a related discipline.

Vertical

Technology