Care Centre Agent

Closely coordinate with payers, providers and members by providing quality actions and resolutions to their concerns and queries.

Proactively handle complaints at the earliest.

Answer inbound emails as well as assist customers who have specific inquiries.

Build customer’s interest in the services and products offered by the company.

Provide personalized customer service of the highest level.

Update the existing database with changes and the status of each existing / prospective customer / member.

Document details of all conversation and actions taken.

Correspond with Care Centre Management and keep an open channel of communication.

Maintain records and close-loop each call by completing the clerical duties, which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments.

Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.

Behavioral Requirements

• Strong negotiation, communication, attention to detail, time management skills.
• Sound knowledge of telephone and email etiquette.
• Ability to work independently and maintain focus under pressure.
• Ability to meet tight deadlines.
• Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed.
• Ability to comprehend, capture as well as interpret basic customer information, besides upholding the values of the organization.
• Ability to follow instructions diligently.