Captain Waiter

We are seeking an experienced and professional Captain Waiter for our operations at Rixos Marina Abu Dhabi. The Captain Waiter will be a cornerstone of our front-of-house team responsible for delivering exceptional guest experiences while maintaining the highest standards of service excellence. This position requires a decisive professional who can manage staff effectively coordinate seamlessly with kitchen operations and ensure every guest leaves with a memorable dining experience.

• Greet guests warmly manage seating arrangements and coordinate table assignments to optimize flow and guest satisfaction
• Oversee all aspects of service including order accuracy timing and presentation
• Resolve guest concerns and complaints professionally and promptly taking decisive action to ensure satisfaction
• Coordinate communication between front-of-house and kitchen staff to maintain service efficiency and quality
• Conduct staff training sessions on service protocols menu knowledge and customer interaction techniques
• Monitor compliance with health safety and sanitation regulations throughout the dining area
• Manage reservations and special requests communicating effectively with guests and team members
• Maintain detailed knowledge of menu items ingredients and wine or beverage pairings to assist guests
• Perform opening and closing duties including station setup and inventory checks
• Provide performance feedback to team members and contribute to staff development initiatives

Qualifications :

• Minimum 3 years of progressive experience in restaurant service management
• Proven leadership and team management skills with the ability to motivate and develop staff
• Exceptional customer service skills with a strong focus on guest satisfaction and experience
• Excellent communication and interpersonal skills in English; multilingual abilities are preferred
• Strong problem-solving abilities and sound judgment in high-pressure situations
• Demonstrated time management skills and ability to prioritize multiple tasks simultaneously
• Knowledge of food safety health codes and sanitation regulations
• Professional demeanor with strong attention to detail and organizational skills
• Ability to work flexible hours including evenings weekends and holidays as required
• Experience in training and mentoring hospitality staff is preferred
• Familiarity with wine service and beverage knowledge is advantageous

Remote Work :

No

Employment Type :

Full-time