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About Us
As a leader in luxury retail in the Middle East Al Tayer Groups retail division Al Tayer Insignia hosts a portfolio of some of the worlds best luxury brands in the fashion jewellery home and department store categories. Complementing its position in luxury retail Al Tayer Insignia has also built new frontiers in lifestyle retail representing leading brands in the Beauty Home Fashion and Hospitality sectors. Our brands include Bloomingdales Harvey Nichols and Armani to name just a few!
About the Role
The job is to lead and guide a team of Customer Care Associates to provide continuous high quality customer service and Delight. The job is to manage all complex and escalated cases manage queue allocations and daily operation activity.
Customer interaction is across multiple platforms and will have to ensure team consistently meet the customer care and operational KPIs. The call centre is a 24x7 operation and flexibility and full coverage is required especially during peak trading periods.
What Youll Be Doing
Strategic Roles & Responsibilities
Functional Roles & Responsibilities
People Management Roles and Responsibilities
About You
Education/Certification and Continued Education
Years of Experience
Knowledge and Skills
Full Time