Call Center Agents - Confidential Company RiyadhMiddle East Jobs

Job Description

Responsibilities:

• Answer incoming calls and respond to customers emails
• Manage and resolve customer complaints
• Place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research identify and resolve customer complaints using applicable software
• Process orders forms and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize document and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned

Benefits:

• Flexible working hours.
• Monthly incentives.
• Eligibility to work from home (3 Months per year).

Skills

• University or Diploma Degree preferred.
• 1 years experience in a call center environment.
• Superior listening verbal and written communication skills.
• Knowledge of Customer service practices and principles.
• Excellent data entry and typing skills.
• Excellent interpersonal skills.
• Ability to handle stressful situation appropriately.
• Bilingual ( English and Arabic ) ( Read Written & Spoken).
• Telephone Handling Skills