Call Center Agent
Posted on :
17-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2412511
Job Description
Roles & Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner, logging the customer request, complaints, troubleshoot.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Follow communication “scripts” when handling different topics.
- Function as an intermediary between the client, the Operations team and the end user in order to co-ordinate the satisfactory fulfilment of the customer (viz. end user) request by the company providing a first level response.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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