Butler
Posted on :
28-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2670665
- Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
- Bears a full and comprehensive knowledge of the Hotel, including all departments, services and outlets
- Ensures personalized service is offered to guests during their stay
- Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up
- Maintains a high level of communication and feedback within the department
- Identifies and anticipate guest needs
- Is continually proactive with in all areas of operation
- Abides with all policies and procedures as stated in the Butler Services Policy Manual
- Reports for duty punctually & in accordance to the issued department schedule
- Adheres at all times to the hotel grooming and uniform standards
- Assists with luggage delivery and collection
- Provide Food & Beverage service in the Fairmont Gold lounge with the ability to handle plate, hand carried service
- Prepares bar beverages and liquor pouring according to the guidelines given
- Carries out general cleaning and checking for equipment in the Fairmont Gold Pantry
- Warm up rooms according to Fairmont housekeeping standards checking that all room equipment are functioning
- Reports guest complaints, requests and inquiries to Fairmont Gold Manager or Fairmont Gold Supervisor
- Reports any unusual occurrences or requests to the Manager or Assistant Manager
- Maintains the cleanliness and coordinates maintenance work with engineering department of all Fairmont Gold areas and equipment
- Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
- Participates in the orientation, meeting, and training process of all colleagues assigned to Fairmont Gold
- Possess working knowledge of the hotel Property Management System
- Bears full understanding and knowledge of all in suite services, technology, amenities, functions and systems
- Is responsible for the Butler Pantry’s on allocated floors. At all times ensuring that the Pantry and other related Heart of House areas are correctly stocked & maintained according to set standards
- Collects designated telephones (and checks its working conditions), and working sheets
- Attends daily shift briefings
- Coordinates and liaises with the Butler team
- Carries out pre-arrival interviews
- Ensures that all procedures and responsibilities relating to the Greeting/Arrival procedures are adhered to
- Assists and coordinates all in-room/suite guest needs and requirements
- Refreshes the suites and coordinates daily Housekeeping service and evening service
- Coordinates laundry and pressing collection and delivery
- Reports any suite maintenance requirement according to standard procedures.
- Coordinate delivery of all amenities and/ or gifts
- Coordinates delivery of preferred newspapers and magazine to all suites
- Coordinates replenishment of Refreshment Center, assisting with control via In-Room Dining
- Ensures that all glassware, chinaware, and cutlery in the suite are cleaned, free of stains and presented as per standard
- Sets-up any bottle of complimentary drink as per standard
- Ensures a daily replenishment of good quality fruits, eventually, according to guests’ preferences
- Ensures that the flowers are always fresh and displayed in fresh water
- Ensures that guest supplies are replenished and displayed as per standard
- Provides personalized guest service (Luggage packing and unpacking, shoe polishing, laundry collecting and delivery…)
- Provides tea, coffee and beverage service to all suites (and other rooms as required)
- Coordinates In-Room Dining order taking and delivery as required
- Builds a rapport with all allocated guests and maintains interactions in order to facilitate guest recognition and obtain information regarding their preferences for guest history
- Provides a continual source of information, help and assistance to all guests
- Checks the Suites prior to the guest arrival
- Coordinates all guest entertainment, activities, making reservations, and using Concierge as and when required
- Ability to provide full itineraries of entire stay, with updates daily on evening service
- Facilitate guest departure, coordinating between Reception and guest to gain final approval and payment
- Checks room after departure for lost belongings
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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