Bell Attendant
Posted on :
09-11-2021
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
0 - 3 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Nationality
Chinese-korean-Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
09-11-2021
Job Description
Req ID : 778382
- Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
- Assure that every luggage is covered with a baggage claim tag.
- Inform reporting managers about any guests complaints / requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Report any unusual occurrences or requests to the Bell Captain, Concierge Supervisor, Duty Manager, Assistant Front Office Manager or Front Office Manager.
- Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
- Maintains accurate records / documentation, as per operational and organizational requirements.
- Responsible for lobby paging services under the supervision of Concierge.
- Practices suggestive selling and able to familiarize guests to hotel facilities.
- Coordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure & release of guest bags on departure.
- Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.)
- Ensure luggage is placed for guest to unpack.
- Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
- Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
- Check Hotel situation, occupancy, functions, groups, VIPs.
- File daily concierge desk report and documents systematically under the supervision of Concierge Supervisor or Bell Captain.
- Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.
- Handling telephone calls at the Concierge desk.
- Be familiar with the operational procedures.
Employment Type
Full Time
Company Industry
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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