Bell Attendant

10451 )

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

About The Role

Ensures all guest luggage, mail, deliveries, and faxes are delivered in a timely, professional, and efficient manner, ensuring that they are handled responsibly and with care and deliver exemplary service and provide a memorable impression of service to the guests.

Responsibilities

Key Duties and Responsibilities

• To adhere to the section’s Standard Operating Procedures at all times
• To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and to develop strategies to address potential service shortfalls.
• To be aware of local market competition, to monitor trends within the industry and make suggestions on how these could be implemented in our resort.
• To be innovative, suggesting new ideas and investigating new ways of doing things or new services for our guests
• To handle guest complaints, comments, problems/requests, and other incidents in a professional & efficient manner, to document all complaints and incidents properly, and to ensure that the (Assistant) Front Office Manager and other Head of Departments and Managers are fully informed about complaints/issues concerning their areas of responsibility.
• To be fully aware of the hotel’s credit policy and to make sure that all Concierge employees on duty are, too, and are always adhering to all aspects of the credit policy.
• To be fully aware of all hotel policies, procedures, and government rules & regulations and to
• Always maintain good relations with the police and other local authorities.
• Assists guests with loading & unloading luggage as well as delivering it to and collecting it from the guest’s room ensuring that no damage is being done to any piece of luggage.