Automotive Sales Advisor

To plan, initiate and conduct sales process with the customers visiting the showroom or while on sales call and contribute in achieving the sales targets.

Job Description

Walk-in customers:

• Greet and assist customers entering the showroom floor to present a professional environment that supports automotive sales

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Attend to customers visiting the showroom, initiate service process with them paying attention to their needs, and offer qualified advice on the specifications of the product.

• Answer questions about services provided by D Luxe and the viability of the service on their vehicles, service check-ups required and warranties covering their services
• Provide customers with
• Employ strong communication and interpersonal skills to build rapport when assisting potential customers with their service selection
• Provide the customer with details about other non-requested services that would add value to their vehicles (Upsale)

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Ensure pre-delivery inspections (ensure that it is QC certified), place the D Luxe perfume & D Luxe on all cars leaving D Luxe

• Request the customer to leave a Google Maps review
• Ensure that payment has been received by the cashier before releasing the vehicle

Reporting requirements:

• Monitor the progress of the jobs in D Luxe and provide timely updates to Operations Manager and potentially, the customer

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Report daily on sales data, comparing actual with targeted/ budgeted performance

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Ensure that the customer is aware of all available extras, accessories and warranties.

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Notify the customers of delay, changes in the requirements and specifications etc., if any, ensuring smooth conclusion of vehicle handover.

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Provide customers with qualified advice on vehicle finance and insurance facilities.

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Participate in seasonal sales campaign and promotions to maximize sales penetration

• Maintain an up-to-date customer database to drive current and future automotive sales
• Present used and new cars through test drives, demonstrations, and dealership walk-throughs

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Carry out sales in accordance to pre agreed monthly targets and budgets.

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Prepare/ maintain call reports/log highlighting salient features and advise the Manager of the same.

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Maintain close contact with prospect customers, make sales call and visit them to suit their schedule/ convenience. Introduce and follow up suitable sales prospects.

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Maintain customer database and contribute towards the development of prospects list. Keep abreast of competition in this segment of cars.