Associate Marketing Solutions

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive companies from around the world to future-proof their business and stay ahead of the competition and customer expectations.

The Marketing Consultant is the primary contact with customers within an assigned region/zone. Perform sales, marketing and consulting functions via telephone and computer to develop, implement, maintain and enhance assigned Dealer marketing and customer attainment and retention goals.

• Build strong sales and consultative relationships with assigned dealer base through an in-depth program knowledge, a pleasant demeanor and a positive attitude.
• Educate and inform dealer base on current program offerings and services, encourage enrollment, offer consultation regarding current dealer product/service selections and assist dealers with achieving marketing goals.
• Create, update and maintain marketing plans for individual dealers in order to minimize risk and maximize performance. Present Marketing plans, trends, and additional suggestions to client/dealers.
• Review changes to the marketplace and industry and assist dealer base in adjusting marketing plans.
• Maintain detailed documentation of dealer communications, including customer service opportunities and complaints, in the Contact Manager system.
• Edit and proof dealer communications.
• Maintain accurate dealer information, data, pricing, list maintenance, customer maintenance.
• Maintain calendars and timelines for assigned marketing initiatives.
• Promote customer acquisition, retention and response while improving brand awareness and return on investment for client.
• Assist in the creation and development of processes and procedures.
• Produce periodic reports and recommendations regarding performance status of dealer base.
• Implement quality control process for marketing materials, dealer selections and dealer originated copy.
• Assist in the resolution of data issues.