Associate Director Community Relations
Posted on :
19-04-2024
Employer Active
1 Vacancy
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Jobs by Experience
0 - 8 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
19-04-2024
Job Description
Req ID : 2735633
- Define strategic vision and long-term operational plans for call centre
- Hire, develop and lead teams of call agents, supervisors and support staff
- Establish processes, standards and key performance indicators (KPIs)
- Monitor call volume, staffing levels, call outcomes and other metrics
- Identify issues impacting performance and customer experience
Employment Type
Full Time
Department / Functional Area
Key Skills
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