Assistant Server
Assistant Server
Posted on :
12-03-2024
Employer Active
1 Vacancy
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Jobs by Experience
1 - 0 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Nationality
Any Nationality
Gender
Male
Vacancy
1 Vacancy
Posted on :
12-03-2024
Job Description
Req ID : 2322149
- Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality.
- Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
- Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, room service side stations and delivers complementary in room amenities as set for the program.
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
- Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
- Work harmoniously and professionally with co-workers and supervisors.
- Plate and prepare small food items.
- Assist with servicing private bars based upon request.
- Assist with set-up and maintenance of public space F&B stations (i.e. morning coffee in main lobby, special occasions or at arrival).
- Occasionally deliver take-away orders upon guest request, inclusive of residential units.
- Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods. Assist with taking guest in-room dining orders, communicate special requests to the kitchen, and coordinate deliver of orders and complementary in-room amenities according to Four Seasons Standards
- Upsell additional services and products in order to maximize revenues.
- Be knowledgeable about hotel and department’s services to share with guests as prompted.
- Use HotSOS devices as outlined to deliver timely services as dispatched.
- Work closely with Housekeeping staff to coordinate in-room service and fulfilling of guest requests.
- Provide private butler services as requested and outlined in a separate policy.
- Be flexible for your schedule, inclusive of a rotational overnight shift assignment.
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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