Assistant General Manager - Retail

• Ensure that objectives are executed seamlessly and professionally
• Managing Sales and Conversion
• Support the implementation of revenue generation initiatives
• Support the delivery and measurement of promotional activities, including staff incentives
• Assisting in management/running of staff meetings, ensuring the team are fully briefed and action points are recorded and achieved
• To ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work
• Review and communicate financial information to assist in proactive and timely decision making
• Manage monthly stock-takes and review results and variances with relevant departments
• Ensure that in house control systems/audit requirements are adhered to
• Control costs without compromising standards and customer experience
• Forecast potential revenues and costs for revenue/cost centers, with particular reference to labour forecasting
• To build and maintain an efficient team of employees
• To review the recruitment and selection employees to the agreed staffing levels using cost effective recruitment methods
• Support the delivery of all key training with the GM, identifying training needs and capability gaps within the team
• Support the management of all employees’ performance in line with job descriptions, giving regular feedback and appraisals
• To assist in the management of disciplinary and grievance issues within the department in consultation with the COO
• Audit holiday and sickness administration to ensure consistency and accuracy
• Understand the use of Risk Assessments and their importance to the business
• To ensure all departmental staff work hygienically and productively
• Ensure a safe workplace by identifying and reporting hazards and taking corrective action
• Identify maintenance activity required in order to uphold the required standard and forward these to the COO
• Work closely with the COO to ensure that the Division’s goals are met Company reserves the right to modify job duties or job descriptions at any time.
  

Your Qualifications:

• Should have at least a Postgraduate Degree in a related field
• Extensive retail experience required, with at least 5 years of that experience as a manager, leading a team
• Have proficient leadership, organizational and supervisory skills
• Be able to communicate successfully in both written and verbal format
• Be able to properly manage teams/employees and motivate them to achieve their goals