Application Specialist
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Job Description
The candidate will be required to troubleshoot, test and support AV-based devices for the client, including but not limited to:
Experience on HDBT Equipment will be an added advantage
Experience in Programming of AV Control and Audio DSP protocols and concepts.
Daily monitoring of Zoom rooms and AV setup
All kind of upgrade e.g. OS patch, vulnerability, firmware for AV Devices
Device level Configurations and optimizations
Additional feature configuration
Support for initial troubleshooting of all hardware /software related issues & coordination with AV Technical Assistance at Rahi
Create a plan of Action to install updates /patches and bug fixes as and when required
Provide automation solutions to the customer using existing APIs available in AV platforms.
Reporting mutually agreed on report sharing Daily/Weekly/Monthly
Coordinating with the Rahi team for Product Lifecycle management for installed products.
AV Network audit: Configuration review and compliance, Configuration assistance and best practices, Design for AV review assistance and best practices
Rahi TAC; Help Desk support; Managing trouble tickets and gathering input for analysis; Generate monthly high level reports on trouble Ticket
Requirements
QUALIFICATIONS, EDUCATION AND SKILLS:
Core qualifications:
Excellent written and verbal communication skills
Support management experience
Ability to follow standard engineering principles and practices
Creative approach to problem solving
Technical qualifications:
Excellent written and verbal communication skills
At least 3 years of AV domain
Good interpersonal skills, for effective communication with business and technical teams.
Strong exposure to device failure capture level troubleshooting.
Proven track record of successful and timely delivery of assigned tasks.
Technical Support experience in AV domain
Academic qualifications:
Diploma or Degree in Electronics or any equivalent
PERFORMANCE GOALS:
Should be able to meet deadlines
Good Coordination with customer onsite
Benefits
Industry Standard Salary and Growth
QUALIFICATIONS, EDUCATION AND SKILLS: Core qualifications: Excellent written and verbal communication skills Good interpersonal communication skills are needed to work successfully with prospects, customers, and cross-functional teams to meet development timelines Support management experience Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment Ability to follow standard engineering principles and practices Creative approach to problem solving Technical qualifications: Excellent written and verbal communication skills At least 3 years of AV domain Good interpersonal skills, for effective communication with business and technical teams. Strong exposure to device failure capture level troubleshooting. Proven track record of successful and timely delivery of assigned tasks. Technical Support experience in AV domain Academic qualifications: Diploma or Degree in Electronics or any equivalent PERFORMANCE GOALS: Should be able to meet deadlines Good Coordination with customer onsite
Employment Type
Full Time
