Administrative Assistant

Qualifications Essential

• Able to demonstrate good understanding of Microsoft office programmes.
• RSA Level 3 typing/word processing or equivalent qualification or experience.
• Sound educational background (4 GCSEs, grade 4 or above; including Maths and English).
  

Desirable

• IT qualifications e.g. ECDL.
• PA/Secretarial Diploma.
  

Experience Essential

• Experience and knowledge of multi-disciplinary team working.
• Secretarial experience.
• Experience of working with filing systems.
• Experience of good customer or patient care.
• Working with computer software programmes such as Microsoft Office, e-mail and internet.
• Experience of scheduling/co-ordination activities and/or resources.
  

Desirable

• Previous NHS administrative role.
• Experience with NHS/healthcare software systems.
• Experience of working with confidential material.
  

Knowledge & Awareness Essential

• Proven ability to prioritise and work efficiently.
• Proven ability to problem solve and work on own initiative.
• Understanding and knowledge Caldicott/Data Protection Act.
• Awareness of own limitations.
• Prioritise tasks.
• Develop and maintain positive working relationships.
  

Skills & Abilities Essential

• Good interpersonal skills.
• Able to communicate clearly (verbally and written).
• Enthusiastic.
• Adaptable and flexible.
• Willingness to gain knowledge and develop professionally.
• Demonstrate good verbal and written communication skills with team/clients/relatives, using tact when required.
• Ability to deal with conflict.
• Good time management skills.
• Ability to engage and motivate others.
• High standard of accuracy.
• High level of initiative.
• Able to work as part of a team.
• Ability to establish and maintain effective working relationships.