ACES Specialist UAE National, AMET ACES
Job Summary
As an ACES (Amazon Customer Excellence Systems) specialist you will be the subject matter expert for OTR and UTR operations driving standardization for MEATR operations.
This role calls for an individual who can own all aspects of how transportation impacts customer experience shipper experience and operator experience; monitor metrics determine then drive any initiatives necessary to improve it. This position offers a broad exposure to various operations program and product teams within Amazon.
The successful candidate will have excellent written and verbal communication skills.
Key job responsibilities
- Create operational standards.
- Identify operational/process gaps and own fixing them with the right stakeholders.
- Read the key metrics and drive actions from process perspective.
- Own system configurations.
- Speak write and read fluently in English
- 2 years of customer-facing environment warehousing logistics or manufacturing experience
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Required Experience:
IC
About Company
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