Groups Events Coordinator

• Ensures that all the team responses to enquiries for potential bookings, made via telephone, internet
• Supervises the work of the reservations team
• Helps meet the department's quantitative and qualitative targets
• Implements brand and Group projects and identity features (all the keys to the city, service certification, ALL, etc.)
• Make sure to provide an excellent introduction to the Hotel and its services with regards to the information given about the hotel and surrounding area
• Ensures that administrative procedures never take priority over guest relations
• Takes into account and anticipates guests' needs
• Deals swiftly, efficiently and sensitively to guest complaints that cannot be settled directly by team members and follows through
• Conveys the brand and hotel image through his/her irreproachable attitude
  

Qualifications

• Guest oriented and service minded
• Sales acumen
• Good listening and communication skills
• Self confidence
• Excellent presentation
• Ability to work under pressure
• Responsiveness
• A natural team leader