FB Assistant

As a F&B Assistant, you will be responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A F&B Assistant will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Ensure knowledge of menu and all products
• Follow correct reporting procedures if faced with issues
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
• Efficiently completes opening, closing and other side duties
• Maintains all equipment in a clean and polished fashion as required
• Ensures that required chemicals for duty are requisitioned and available for usage
• Ensures that bars are sanitized and spotless before completion of duties
• Replenishes bar supplies such as liquor, fruit, ice and dishes
• Comply with hotel security, fire regulations and all health and safety legislation