Senior Account Manager
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Job Summary
The Sr Account Manager is responsible for multiple accounts effort focused on increasing Honeywells book of business with new and existing customers and leveraging relationships. The role will upsell and cross-sell into client organizations and multiple stakeholders. You will drive cross-functional alignment to customer needs. You will participate in pursuit of strategy planning and customer negotiations. You will consult prospective users on product capability and provide valuable input for product development. You would specialize in key built environment systems including but not limited to; BMS Fire Security and Access with a strong-bias on leading Integrated SaaS and IoT propositions.
Managing aspects of New/Existing customer relationships with the goal of providing superior service and maximizing value
Understanding and articulation of the value that Honeywell brings to the customer to drive specific business outcomes
Maximization of the annual escalation rate for service contracts
Communication of the customers needs and requirements within the HBS organization
Escalation of customer issues to the Management Team to ensure 100% customer satisfaction
Balance and persistence in customer follow-up
Responsibilities
Key Responsibilities
Responsible for account retention/growth.
Drive demand and deliver on sales targets
Renew and convert maintenance contracts to Connected solutions as well as cross selling a wide and complimentary range of building solutions in order to grow our share of wallet.
Engage with end-user customers individually with a front-line seller/product specialist o to create and close opportunities
Attend sales calls to recommend products provide technical sales support and identify help needed in closing large opportunities
Work directly in the field one on one with Product Specialists/Front-line Sellers to increase product and regulation knowledge and assist in closing opportunities at end-user customers. Accomplished in sales visits by product recommendations demos and training
Review sales pipeline monitor trends add coaching notes and work with zone managers on help needed
Signal the business demand to supply chain by means of a detailed forecast. Make manual adjustments when necessary. Notify demand planners of large impact buys or other unexpected surges to demand.
Engage in 2-way communication with offering managers and engineering to pass on industry intel requested NPIs product feedback and problem solve issues within the business develop and sustain long-term customer relationships;
Facilitate resolution of all customer problems; Serve as a central resource for all customer communication. Serve as the customers ambassador and advocate;
This position will be measured on HBS GULF KPIs which is not limited to: service Projects pipeline growth say-do conversion rate stakeholders engagement and increase HON market share in Market
Qualifications
YOU MUST
Have more than 7 years experience in Sales roles
Have more than 5 years experience in the relevant segment/market
Have Experience in Electrical Low Voltage technologies/solutions.
Service/Maintenance Experience is preferred
WE VALUE
Demonstrated ability to develop and foster strong customer relationships
Knowledge of competitor platforms products and technologies
Experience in technical writing and preparation of proposals
Strong verbal and written communications skills
Familiarity with industry regulatory requirements and future mandates
Ability to achieve results through influence in a matrixed-team environment
Ability to communicate effectively across language and cultural barriers
We are an equal opportunity employer and value diversity at our company. We donot discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation toparticipate in the job application or interview process toperform crucial job functions and toreceive other benefits and privileges of employment. Please contact us torequest accommodation.
Required Experience:
Manager
Key Skills
- Business Development
- Sales Experience
- OEM
- Account Management
- Product Demos
- Microsoft Powerpoint
- Salesforce
- Relationship Management
- Sales Management
- Customer relationship management
- Enterprise Sales
- negotiation
About Company
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability ... View more
