Job Summary

We are seeking an accomplished highly connected and service-driven Chief Concierge to lead the Concierge department at a prestigious 5-star luxury hotel in Dubai.

This role is designed for a senior hospitality professional with extensive Dubai luxury market experience exceptional leadership skills and a deep understanding of VIP and high-end guest expectations.

As the face of personalized guest services the Chief Concierge will oversee all concierge operations curate bespoke experiences manage distinguished guest requests and maintain strong relationships with luxury partners across Dubai. You will set the benchmark for service excellence while mentoring and developing a world-class concierge team.

Key Responsibilities

Lead train and manage the Concierge team ensuring 5-star luxury service standards are consistently met
Act as the primary point of contact for VIPs repeat guests celebrities and high-profile clientele
Curate exclusive tailor-made guest experiences (dining entertainment luxury transport private events lifestyle services)
Maintain an extensive up-to-date network of Dubai luxury partners vendors and service providers
Handle complex guest requests with discretion efficiency and creativity
Oversee daily concierge operations scheduling and service flow
Anticipate guest needs through pre-arrival planning and guest profile analysis
Resolve guest feedback or complaints with elegance diplomacy and swift solutions
Ensure immaculate presentation of the Concierge desk and team at all times
Collaborate closely with Front Office Guest Relations F&B and Hotel Management
Uphold brand standards grooming guidelines and service etiquette consistently
Ensure compliance with hotel policies safety and data privacy standards

Candidate Profile

Minimum 3 years of luxury hotel concierge experience in Dubai
Previous experience as Chief Concierge or Senior Concierge in a 5-star luxury hotel
Strong knowledge of Dubais luxury lifestyle dining entertainment and cultural landscape
Recognized concierge certifications
Exceptional leadership communication and guest-relation skills
Fluent in English; additional languages are a strong advantage
Highly polished professional appearance and demeanor
Proven ability to manage VIP expectations with discretion and confidence
Flexible availability including evenings weekends and public holidays

Salary & Benefits

Competitive tax-free salary (based on experience)
Monthly service charge
Company-provided accommodation
Meals and transportation provided
Medical / health insurance
Onboarding flight ticket
Annual return air ticket

We are seeking an accomplished highly connected and service-driven Chief Concierge to lead the Concierge department at a prestigious 5-star luxury hotel in Dubai. This role is designed for a senior hospitality professional with extensive Dubai luxury market experience exceptional leadership skills a...

We are seeking an accomplished highly connected and service-driven Chief Concierge to lead the Concierge department at a prestigious 5-star luxury hotel in Dubai.

Key Responsibilities

Lead train and manage the Concierge team ensuring 5-star luxury service standards are consistently met
Act as the primary point of contact for VIPs repeat guests celebrities and high-profile clientele
Curate exclusive tailor-made guest experiences (dining entertainment luxury transport private events lifestyle services)
Maintain an extensive up-to-date network of Dubai luxury partners vendors and service providers
Handle complex guest requests with discretion efficiency and creativity
Oversee daily concierge operations scheduling and service flow
Anticipate guest needs through pre-arrival planning and guest profile analysis
Resolve guest feedback or complaints with elegance diplomacy and swift solutions
Ensure immaculate presentation of the Concierge desk and team at all times
Collaborate closely with Front Office Guest Relations F&B and Hotel Management
Uphold brand standards grooming guidelines and service etiquette consistently
Ensure compliance with hotel policies safety and data privacy standards

Candidate Profile

Minimum 3 years of luxury hotel concierge experience in Dubai
Previous experience as Chief Concierge or Senior Concierge in a 5-star luxury hotel
Strong knowledge of Dubais luxury lifestyle dining entertainment and cultural landscape
Recognized concierge certifications
Exceptional leadership communication and guest-relation skills
Fluent in English; additional languages are a strong advantage
Highly polished professional appearance and demeanor
Proven ability to manage VIP expectations with discretion and confidence
Flexible availability including evenings weekends and public holidays

Salary & Benefits