General Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
General Manager
Dubai UAE
Luxury Furniture Client hiring
Job Title: General Manager
Department: Group Executive Leadership
Reporting To: Group CEO
Location: UAE
Oversees: Retail Sales Engineering & Planning & Operations
A leading provider of innovative wall door and closet solutions setting new benchmarks in quality design and craftsmanship. With in-house manufacturing a robust regional retail network and a focus on operational excellence the company is committed to transforming interiors through functional and aesthetic innovation.
Job PurposeThe General Manager (GM) is responsible for leading the strategic and operational direction of the organizations core commercial and technical departments: Retail Sales Engineering & Planning and Production & Operations. This role ensures seamless collaboration between customer-facing and backend functions to drive growth operational efficiency customer satisfaction and profitability.
Key ResponsibilitiesRetail Sales Leadership
-
Oversee the retail strategy including showroom operations sales planning and territory expansion.
-
Drive retail sales performance through goal setting team development and customer experience excellence.
-
Collaborate with marketing on campaigns promotions and product positioning to boost conversion and brand visibility.
Engineering & Project Planning Oversight
-
Ensure design and engineering teams deliver precise buildable and timely solutions aligned with customer requirements.
-
Lead the planning function to streamline project workflows from sales to production.
-
Oversee approval processes for technical drawings material selections and value engineering initiatives.
Operations Management
-
Lead daily operations across production facilities ensuring timely fulfilment of customer orders.
-
Implement Lean manufacturing and continuous improvement strategies to reduce waste and enhance output.
Strategic Business Planning
-
Align retail engineering and operations functions under a cohesive strategic roadmap.
-
Lead the budgeting and forecasting cycle for the departments under purview.
-
Monitor market trends competitor activities and technology evolution to inform strategic decisions.
Team Leadership & Cross-Functional Collaboration
-
Build and lead a high-performance leadership team across commercial and technical departments.
-
Promote collaboration between sales design and production for an integrated customer journey.
-
Ensure workforce planning capability building and succession strategies are in place.
Customer-Centric Delivery
-
Ensure end-to-end customer satisfaction from showroom experience to final installation.
-
Develop service excellence programs and lead root-cause resolution of operational escalations.
-
Establish and maintain SLA frameworks to ensure transparency and accountability across teams.
Governance Compliance & Reporting
-
Monitor departmental performance and present regular updates to the CEO and Board.
-
Ensure compliance with health safety environmental and quality standards.
-
Lead internal audits and implement corrective actions as required.
Functional Competencies
-
End-to-end retail operations and B2C strategy
-
Project engineering planning and design integration
-
Manufacturing operations and production workflows
-
ERP (Odoo or similar) and data-driven operations management
-
Budgeting financial planning and commercial control
Leadership & Behavioral Competencies
-
Cross-functional leadership and stakeholder management
Employment Type
Full-time
