drjobs Customer Service Officer العربية

Customer Service Officer

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1 Vacancy
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Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Description

Role : Customer Service Officer
Location : Dubai

Role Purpose:

Provide high level customer service & end-to-end support to the Coverage Team across Community Banking on all customer service matters account opening & maintenance and ODD.

Key Accountabilities of the role

  • Oversee all services related to Community Banking clients to optimize customer experience across all services.
  • Account opening & closing for entities (with all related approvals from legal & compliance)
  • Assure RIM alignments with all required parameters needed such as KYC update I POP-UP messages / Remediation tasks / client profile update I Sign Cap-signature updates I Valid IDs uploads I Establishment contracts updated I Indemnities assigned and uploaded I other client profile updates.
  • Provide full support to RMs on all operational & middle office tasks.
  • Handle customers routine enquiries within same day turn-around time.
  • Work on complaints resolution and identify ways of ensuring complaint doesnt recur.
  • Liaise with different departments within ADIB for operational issues.
  • Coverage on CBV/ RCSA/BIA processes.
  • Handling other middle office assignments and extra tasks to support Community Banking department on daily basis.
  • Escalate matters and incidents directly to the Line Manager
  • Report identified missing data/updates/parameters/ for any client RIM directly to the account RM and Line Manager for their immediate action with clients and their follow ups.
  • Assure no dormant / inactive accounts within the assigned portfolio.

Specialist Skills / Technical Knowledge Required for this role:

  • ADIB Banking Products Knowledge.
  • Sound knowledge of ADIB Policy & Process.
  • Language Skill.
  • Operations & Processing skills.

Required experience:

  • Bachelors degree
  • 3 years experience in a similar position.
  • Efficient and effective Computer & MS Office skills (Word Excel PowerPoint).
  • Ability to work in teams and individually.
  • Fair Knowledge of cash management service and other corporate/BBD banking products.
  • Good Knowledge of AML & Compliance related matters.
  • Excellent in time Management Planning Organizing accomplishing tasks against deadlines.
  • Problem Solving.




Required Experience:

Unclear Seniority

Employment Type

Full Time

Company Industry

About Company

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