Housekeeping Manager
Posted on :
19-06-2025
Employer Active
1 Vacancy
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Job Description
The Housekeeping Manager reports directly to the Director of Housekeeping. (s)he is in charge of the daily operations of the housekeeping department.
- Special attention to the preferences and needs of VIP or high-profile guests ensuring they receive personalised service tailored to their expectations.
- Supervise the quality and presentation of details in the rooms such as orderliness toiletries and decoration to ensure a luxury experience is delivered.
- Ensure cleaning and preparation services for special events such as weddings or conferences making sure all special requirements are met.
- Ensure compliance with Special Projects or Tasks for preventive maintenance of all resort facilities (FF&E and OS&E).
- Achieve consistency and effectiveness in the hotels and brands sustainability program.
- Know and apply the housekeeping standards established by the Sofitel brand.
- Supervise housekeeping operations across guest rooms public areas and back-of-house spaces.
- Perform quality control inspections and ensure cleanliness standards are upheld in all assigned areas.
- Respond promptly to guest service requests and oversee housekeeping-related service recovery.
- Support the night turnover process ensuring room readiness for early arrivals and VIP guests.
- Monitor linen and amenity par levels reporting discrepancies or shortages to day leadership.
- Liaise with Front Office and Engineering on room status changes maintenance requests and overnight service coordination.
- Maintain accurate records including room status reports pass-on logs and service issue tracking Productivity reports for the team
- Provide coaching and performance feedback to team members and report any employee relations concerns.
- Support property-wide deep cleaning initiatives project work and seasonal upkeep.
Qualifications :
- Experience managing cleaning teams or related Rooms departments in hotels or customer service-focused industries.
- Ability to coordinate and supervise teams motivating staff to maintain high standards of cleanliness and service.
- Bachelors degree in Hospitality Management Business Administration or a related field (preferred).
- A minimum of 4 years of experience in luxury hotels and resorts and currently holding a position of Housekeeping Manager for at least 2 years
- Strong knowledge of luxury service presentation deep cleaning techniques and housekeeping operations.
- Familiarity with PMS (Opera) and housekeeping software (Future log Paytrax MBox etc.).
- High attention to detail and ability to manage team performance independently.
- Strong time management and multitasking skills under pressure.
- Excellent communication documentation and conflict resolution skills.
- Ability to motivate the team during low-supervision shifts.
- Exhibit a commitment to cleanliness luxury service and guest satisfaction.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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