Manager - Account Management Excellence
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Job Description
About The Role:
Were looking for a strategic and driven Manager Account Management Excellence to lead the performance scalability and operational effectiveness of our Long-Tail Management team across multiple markets.
In this role youll play a critical part in managing a centralized remote team responsible for engaging and growing our long-tail vendor base. Youll be responsible for developing processes driving growth KPIs setting SOPs and scaling the teams capabilities as we expand into new geographies. This is a high-impact cross-functional role that blends people leadership process optimization and performance management.
What Youll Be Doing:
Lead and manage the centralized Long-Tail Management team across several markets
Own team performance targets and ensure consistent growth in partner portfolios
Design and implement scalable SOPs and workflows to streamline operations
Train and enable team members to drive partner value and operational consistency
Collaborate with Sales Ops and other cross-functional teams to align on strategy
Monitor performance metrics and identify areas for improvement and growth
Drive initiatives that improve the long-tail vendor experience and team efficiency
Support market expansion by scaling the teams structure tools and best practices
Qualifications :
What Were Looking For:
5 years of experience in account management sales operations or a similar role
Proven leadership experience managing teams and driving KPIs
Strong analytical mindset with experience in performance tracking and optimization
Ability to create and implement scalable processes and operational frameworks
Excellent communication coaching and cross-functional collaboration skills
Experience working in tech marketplaces or food delivery platforms is a plus
Comfortable working in fast-paced remote and multi-market environments
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
