Front Office Manager
Posted on :
10-06-2025
Employer Active
1 Vacancy
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Job Description
The Position
To manage the operations of Front Office by ensuring product and service quality standards are met.
KEY ROLES & RESPONSIBILITIES
- Manage and supervise all tasks of front office personnel to ensure guests receive prompt cordial attention and personal recognition
- Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
- Monitor Front Office and particularly Guest Relations personnel to ensure priority guests repeat guests and other VIPs receive special attention and recognition
- Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
- Maintain inter-departmental relationships to ensure seamless customer service
- Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean in good repair and well maintained
- Schedule and regularly conducts routine inspections of areas under his/her control
- Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
- Know system recovery procedures
- Interpret computer reports and compile relevant statistics for front office
- Continually check the accuracy of room count
- Approve upgrades and special amenities
- Maintain appropriate standards of conduct dress hygiene uniforms appearance and posture of departmental employees
- Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
- Communicate to Director of Rooms all pertinent information such as the expected arrival and departure of VIPs
- Prepare efficient work and vacation schedule for Front Office Staff taking into consideration project occupancy and forecasts and any large group movements
- Work with the Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
- Plan for future staffing needs and recruit in line with company guidelines
- Prepare detailed induction programmes for new staff
- Analyse training needs of Front Office staff and develop training programmes
- Conduct probation and formal performance appraisals
- Coach counsel discipline staff and provide constructive feedback to staff
- Work with the Finance and Business Manager in the preparation and management of the departments budget
- Adhere to OH&S policies and procedures and ensure all direct reports do the same
- Log security incidents and accidents in accordance with hotel requirements
Qualifications :
PERSONAL ATTRIBUTES
- Excellent communication skills in English
- Ability to communicate in a second language
- Ability to work well under pressure focus on details think clearly analyze and resolve problems exercise good judgment always with calm and composure
- Strong working knowledge of budgets forecasting profit and loss statements
- Ability to train and motivate individuals creating and maintaining a cohesive team
- Good computer knowledge; able to use property management system
- Solid interpersonal skills; able to ascertain and effectively address guest/employee needs
- Ability to ensure security and confidentiality of guest and hotel information
- Ability to work with constant interruptions with a high degree of professionalism
- Ability to prioritize and organize work assignments; delegate work
- Ability to direct performance of staff and follow up with corrections where needed
QUALIFICATIONS
- Degree from School for Tourism & Hotel Management
EXPERIENCE
- Minimum 5 years relevant experience with at least 3 year at a management level
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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