drjobs Technical Support Engineer العربية

Technical Support Engineer

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Key Responsibilities:

  • Provide technical support to customers via phone email and live chat.
  • Diagnose and troubleshoot software hardware and network issues.
  • Document issues resolutions and maintain knowledge base articles.
  • Escalate complex problems to appropriate teams while maintaining ownership until resolution.
  • Assist with software installations configurations and updates.
  • Collaborate with engineering and product teams to report bugs and feature requests.
  • Conduct training sessions for clients to enhance product understanding.
  • Monitor system performance and provide proactive maintenance suggestions.

Qualifications:

  • Bachelors Degree in Computer Science Information Technology or related field (or equivalent experience).
  • 2 years of experience in technical support or IT support roles.
  • Strong understanding of operating systems (Windows macOS Linux).
  • Proficiency in troubleshooting network configurations and protocols.
  • Experience with ticketing systems like Jira Zendesk or ServiceNow.
  • Familiarity with cloud services (AWS Azure Google Cloud) is a plus.
  • Excellent communication skills and a customerfirst attitude.
  • Ability to work independently and as part of a team.

Skills & Competencies:

  • Problemsolving mindset with strong analytical skills.
  • Attention to detail and strong documentation skills.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Excellent interpersonal and customer service skills.
  • Adaptability to rapidly changing environments and technologies.

Employment Type

Full Time

Company Industry

Key Skills

About Company

Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.