Guest Experience Coordinator

Maintain effective communication with all related departments to ensure a smooth service delivery
Deal promptly, efficiently and pleasantly with any queries and resolve guest complaints that may arise
Maintain good working relationship with all Front Office colleagues with particular emphasis on Guest Services and Front Desk
Ensure that the guest receive the accommodation he / she is expecting
Coordinate with all Managers and Supervisors of Front Office to ensure that daily Front Office operations run smoothly
Coordinate with all other operational departments to ensure all requirements are communicated effectively and efficiently
Attend to all guest inquires, that are directed to them, in a professional and helpful manner
Ensure all arriving guests rooms are either assigned prior to arrival or are sufficiently available for the Front Desk to allocate upon arrival