Punch Coordinator

• Drive top-line performance in line with business plan generated from current and new product and services.
  
• Prepare sales plan to create awareness and visibility for COMPANY among stakeholders at a national and international level.
  
• Monitor and track the number of new listings on COMPANY and identify intervention to bring new listings across all products.
  
• Ensure creation of a database of customers under various categories
  
• Ensure segmentation of the target customers by appropriate parameters
  
• Analyse annual customer survey results and plan interventions to enhance quality of service provided by all COMPANY depts.
  
• Supervise the process of organizing various events on a periodic basis targeted towards specific groups
  
• Guide the team in ascertaining the eligibility of various customers to be invited for the seminars / conferences.
  
• Coordinate with the communication team to design the invites, posters and undertake any media planning
  
• Ensure participation by sending timely invites to the targeted customers and follow-up with them on a regular basis.
  
• Guide the team to prepare proposals and presentations emphasizing the benefits of engaging with COMPANY and provide product education to all key customer groups.
  
• Make pitch presentations, conduct meetings and follow-up with targeted companies on a proactive and regular basis.
  
• Manage relationship with all key customers and ensure COMPANY is a preferred trading platform vis- -vis other exchange.
  
• Promote COMPANY as the designated exchange for listing of major IPOs as well as other small and medium scale companies.
  
• Undertake brand positioning for COMPANY as a well-regulated and transparent trading platform.
  
• Ensure timely update of the customers database.
  
• Drive issue resolution of key customers through internal team
  

Requirements

Qualifications and Experience:

Bachelor s degree in business administration / Management or equivalent discipline

Must have 5-8 years of experience in a similar role preferably in the financial/customer service industry with minimum of experience in handling sales and account management role.

Benefits