Operational Key Account Manager Seafreight
Posted on :
02-09-2021
Employer Active
1 Vacancy
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Job Description
- Operational Key Account Manager Seafreight Operational Key Account Manager SeafreightOperational Key Account Manager SeafreightOperational Key Account Manager Seafreight
- We are looking for an enthusiastic, self-driven and motivated personality to join the Seafreight team in our Dubai office.
- YOUR ROLE
- The Operational Key Account Manager will be responsible for Operational and Analytical Account Management for one or more assigned accounts.
- The position will be the interface between the Key account(s) and the Kuehne + Nagel Organization and drive optimized service delivery, customer value/ satisfaction and continuous improvement.
- YOUR RESPONSIBILITIES
- Act as single point of escalation for any relevant operational (across business units) and administrative issues customer's related. Create, update and maintain Billing SOP and internal Working Procedures
- .Monitor and guide operations (in collaboration with the respective FS/FS/FO) and pro-actively initiate/implement corrective actions to ensure the alignment between operations and the customer's expectations in terms of SOP/Procedures. Update GRM (Global Rate Matrix) on a monthly/quarterly basis.
- Set internal operational KPI (related to the customers' expectations) to be regularly reviewed with BUs stakeholders.Troubleshoot when necessary and re-directing the customer towards the proper KN Team.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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