Duty Manager

As a Duty Manager, you will be responsible for providing a professional and guest focused service to guests, ensuring satisfaction through maximum recognition and attention from arrival through departure, making sure their stay is a memorable experience.

What is in it for you:
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21

What you will be doing:
• Reports directly to and communicates with the Front Office Manager or delegates on all pertinent matters affecting guest service and hotel operations.
• Supervises the performance of the Reception, Concierge, Guest Relations and Telephone Operators to ensure that guests receive prompt, cordial attention & employee recognition.
• Plans strategies and policies to attain overall goals and objectives concerning the department's operations.
• Interacts with guests, foster pleasant relationships with guests and ensures their stays are enjoyable.
• Ensures that all team members are properly trained in areas such as: service delivery, hotel facilities and services, local directions etc. and have the tools and equipment needed to effectively carry out their job functions.

Your experience and skills include:
• Ability to work well under pressure in a fast paced environment
• Excellent communication skills and a professional presentation
• Minimum of 4 years' experience in 5 star Hotels
• Ability to work cohesively and lead fellow colleagues as part of a team