Duty Manager
Posted on :
25-06-2021
Employer Active
1 Vacancy
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Job Description
- Duty Manager br Inspiring and engaging As a Duty Manager you will show your leadership and interpersonal strengths by supporting and assisting Front Office and other Departments in the hotel to ensure smooth prompt and exceptional service to all the guests br What is in it for you br Employee benefit card offering discounted rates in Accor worldwide br Learning programs through our Academies br Opportunity to develop your talent and grow within your property and across the world br Ability to make a difference through our Corporate Social Responsibility activities like Planet 21 br What you will be doing br Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging service br Handle guest concerns and react quickly tracking and notifying proper areas to guarantee memorable moments for our guests br To coordinate and supervise all activities of the front desks to ensure efficient prompt courteous consistent quality and proactive service for all our guests br Keeps track of the standard of services delivered based on guest comments and quality audits br To work together with all other Front Office sections and hotel departments and to ensure that all Reception Associates fully cooperate with associates from other sections and hotel departments at all times br Organizes the customer welcome and ensures guests have a smooth running stay at the hotel br Resolve customer complaints and answer customers questions regarding policies and procedures br Develops high quality relationships with guests from the moment they arrive and throughout their stay in order to foster loyalty br Anticipates guests needs and preference build relation with guest seek guest stay feedback to ensure that guest stay is comfortable br Handles any guest complaints that cannot be settled directly by team members Supervisor and provides a rapid solution and ensure high level of customer service is maintained br Conveys the hotel image br Your experience and skills include br Service focused personality is essential and previous leadership experience required br Prior experience working with Opera or a related system br Proven ability to build and maintain good relationships with all stakeholders br Communicate thoughts actions and opportunities clearly with strong networking skills.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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