Reservations Agent
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Job Description
- We are far more than a worldwide leader We are more than 240 000 women and men who share something unique br Each and every day we host the world We care for millions of people We are all moved by curiosity We love blending cultures We are proud of our differences br Yes we lead the way But we want to go further with audacity with imagination with passion br Raffles the Palm br Raffles the Palm Dubai is on the western crescent of Palm Jumeirah the world s largest manmade island and archipelago This luxurious five-star hotel with 391 spacious rooms suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance Guests can enjoy panoramic views a private beach state of the art entertainment and recreational facilities including specialist boutiques a VIP movie theatre signature and private restaurants complemented by exquisite banqueting and conference spaces br When visiting Raffles guests will discover the individual personality and story offered by the hotel At the essence of every Raffles is the delivery of thoughtful personal and discreet service to well-travelled guests Raffles Hotels amp Resorts is an award-winning luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel Singapore The portfolio currently comprises eleven luxurious properties from secluded resorts to city hotels in key locations around the world br The Position br The incumbent in this position is responsible for following up to materialize the budgeted revenues of all segments
- The position focuses on hotel s national and international accounts in terms of individual bookings br KEY ROLES amp RESPONSIBILITIES br Ensure all reservation enquires are professionally and promptly handled and that there is no loss of business br Conduct training to existing and new agents in the team to maintain and improve reservation selling skills br Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction br Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls minimizing loss of calls and ensuring a high level of conversion into bookings br Track calls using standard call conversion sheets and report results daily weekly and monthly br Set and amend selling strategies across all channels and segments as directed by the direct report as applicable per property level br Run reports as required by Hotel and company standards assist the Director of
- Revenue Management or other direct report to maintain make change in the Reservation Property Management Revenue Management system if applicable at property level as required br Maintain administration procedures as per company and Hotel standards this includes all reservations and requests are confirmed with in 24 hours no show charges are validated and sent to Finance for posting filing system is maintained and new ones set up fax machine is checked and correspondence is placed in the applicable place s br Conduct annual reviews recommend appropriate succession plan for Employee s development in order to ensure the sustainability of the reservation department provide suggestion for
Employment Type
Full Time
Company Industry
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
