Telephone Operator

First impressions are lasting. You are the beginning of an exceptional guest experience. As a Telephone Operator, you will be actively engage with the guests and service their needs that reflect our exceptional experience delivery.

About the Hotel

Sofitel Dubai Jumeirah Beach is a luxury five-star hotel located in Jumeirah Beach Residence and opens directly onto Dubai’s most popular recreation promenade The Walk as well as the new beachfront low-rise leisure and retail destination The Beach. Luxury stays and culinary excellence are the hotel’s cornerstones. All 444 rooms and suites overlook the azure waters of the Arabian Gulf and Ain Dubai. Guests can indulge in exquisite international flavours at the Infini Pool Lounge and Café Concierge our all day dining restaurant Club Millésime.

What is in it for you:
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
• Receive each guest call in a professional, friendly and courteous manner.
• Ensure guests are greeted by name.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Opera system.
• Promptly log in any complaints received.
• Maintain effective communication with all related department, distribute the job to the concerned departments and ensure regular follow-ups are happening.
• Deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standards.
• Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person.
• Be aware at all times of the whereabouts of the managers and where to contact them.
• Monitor the logs of long distance calls, faxes and messages.
• Co-ordinate communication within the hotel in the event of an emergency.