Intern

Assist Front Desk operations during your assigned shift to a consistently high standard

Manage Guest arrivals and departures, requests, inquiries, and complains promptly and completely

Ensure that operational challenges and Guest comments/ issues are communicated to FOM and respective departments

Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes

Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, copy paper etc.)

Support in receiving and confirming room reservations

Undertake additional responsibilities as directed by Management

Learn and assist F&B operations/Restaurants

Plan, execute and communicate all sales promotions and new product information effectively and efficiently.

To perform assigned tasks including taking customers orders, serving of food and drinks, ensuring guests needs are met

Pro-active in solving customer problems and provide service recovery to customers in various situations.

Adhere to all food hygiene standard and procedure

To work together as a team when on the station.

Job Requirements and Qualifications :

Diploma/Degree in Hotel Management or related disciplines