Reservations Officer

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• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.

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• To know the competitors and to gather information about their activities and sales.

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• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.

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• To know the competitors and to gather information about their activities and sales.

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• To maintain appropriate stock level for the smooth run of the reservations operations and to initiate requisitions accordingly.

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• To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.

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• To maintain an atmosphere of high morale and a happy working relationship among the team.

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• To respect schedules, terms and deadlines as agreed with the Management.

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• To support reception training in reservation techniques and procedures.