Reservation Officer Agent for Dubai
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Job Description
Job Brief
Key Responsibilities:
Customer Service: Provide exceptional service to clients via phone email and inperson inquiries. Address questions concerns and feedback promptly and professionally.
Reservation Management: Process and confirm reservations accurately in the booking system. Ensure all details are correctly recorded including guest preferences and special requests.
System Maintenance: Maintain the reservation database ensuring all information is uptodate and accurate. Generate reports on bookings and occupancy as required.
Collaboration: Work closely with other departments (e.g. Front Desk Sales Marketing) to ensure smooth operations and effective communication regarding guest reservations and needs.
Promotions and Packages: Stay informed about current promotions packages and services offered and communicate this information to potential guests.
Issue Resolution: Handle any reservationrelated issues or discrepancies escalating to management when necessary to ensure customer satisfaction.
Training and Support: ist in training new team members on reservation processes and software.
Requirements
Qualifications:
Education: High school diploma or equivalent; a degree in hospitality management or a related field is preferred.
Experience: Previous experience in a reservation or customer service role preferably in the hospitality industry.
Ss:
- Strong communication and interpersonal ss.
- Proficiency in reservation systems and Microsoft Office Suite.
- Excellent organizational ss and attention to detail.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Strong communication and interpersonal ss.
Languages: Proficiency in English.
Working Conditions: This position may require working flexible hours including evenings weekends and holidays.
Benefits
Qualifications: Education: High school diploma or equivalent; a degree in hospitality management or a related field is preferred. Experience: Previous experience in a reservation or customer service role, preferably in the hospitality industry. Ss: Strong communication and interpersonal ss. Proficiency in reservation systems and Microsoft Office Suite. Excellent organizational ss and attention to detail. Ability to work under pressure and handle multiple tasks simultaneously. Languages: Proficiency in English. Working Conditions: This position may require working flexible hours, including evenings, weekends, and holidays.
Employment Type
Full Time
