Reservation Agent

What is in it for you:
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work.
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
• Answering telephone and reply to emails as per the company standard.
• Make new reservations, amend and cancel reservations according to guest request.
• Apply for guest VISA as per immigration rules when required.
• Check reservation entered on daily basis to avoid input error.
• Co-ordinate with other departments for arranging guest requests.
• Highlight any rate discrepancy to Revenue Manager.
• Follow up payments effectively.
• Ensure daily task lists are covered before end of the shift.