Customer Happiness Center Representative

As a Customer Happiness Center Representative you will be the first point of contact for customers handling inquiries concerns and feedback with a focus on providing an exceptional customer experience. You will represent the company in a friendly professional manner helping to resolve issues related to orders products and services for a food and beverage company. Your goal is to ensure customer satisfaction and retain their loyalty by delivering outstanding service.

Key Responsibilities:

• Handle Inbound and Outbound Calls: Respond to customer inquiries complaints and requests via phone chat or email.
  
• Order Support: ist customers with placing orders tracking deliveries and resolving any issues related to their orders.
  
• Resolve Complaints: Listen to customer concerns investigate issues and provide appropriate solutions in a timely manner.
  
• Product Knowledge: Maintain a comprehensive understanding of the companys food and beverage offerings to effectively answer customer questions and recommend products.
  
• Escalation: Identify issues that require higherlevel support and escalate to the appropriate department when necessary.
  
• Follow Up: Ensure that any unresolved issues are followed up on and closed to the customers satisfaction.
  
• Maintain Customer Records: Accurately record customer interactions issues and resolutions in the system.
  
• Feedback Collection: Gather and record customer feedback to help improve service quality and customer experience.
  
• Adhere to Policies: Follow company guidelines protocols and policies when interacting with customers and resolving issues.
  

Requirements

• Experience: Previous experience in customer service roles is essential. The candidate should be adept at managing customer inquiries resolving complaints and providing empathetic support to ensure positive customer interactions.
  
• Communication Ss: The agent must have excellent English speaking and writing abilities to engage with a diverse customer base. Fluency in additional languages such as Arabic would be an added advantage.
  
• Call Handling and Organization: The agent should have the ability to answer and manage inbound calls efficiently prioritize them based on urgency and ensure proper followup.
  
• ProblemSolving Ss: Ability to think quickly provide solutions to customer issues while maintaining a positive attitude and escalate the case when necessary.
  
• Technical Ss: Proficiency in customer service software (CRM) Microsoft Office and the ability to quickly learn new tools especially for organizing data preparing reports and doenting customer feedback.
  
• Attention to Detail: Accurate data entry and attention to detail are important for maintaining records of customer interactions ensuring that followups are handled appropriately and that all details are logged.
  
• Positive and Professional Attitude: Should possess a positive attitude demonstrating professionalism in all interactions and contributing to a welcoming environment for both customers and colleagues
  
• Multitasking: Ability to handle multiple customer interactions and tasks at the same time.
  
• High School Diploma or equivalent; additional certifications in customer service are a plus.