Assistant Manager

Roles and responsibilities

• Assist in implementing membership growth strategies to support volume and revenue targets.
• Support initiatives to attract new members and retain existing ones.
• Assist in executing marketing campaigns to promote membership benefits and incentives.
• Work closely with the marketing team to reach target demographics and promote memberships effectively.
• Identify potential partnership opportunities to enhance individual and corporate memberships.
• Support membership retention efforts by assisting with engagement initiatives and tracking member feedback.
• Collaborate with the Marketing team to ensure effective promotion of memberships across various channels.
• Work towards achieving assigned budgets and manage all related financial/accounting processes of all membership segments.
  

Reporting & Internal Processes

• Track all incoming leads, follow up with prospects, and maintain a lead database.
• Assist in refining membership reports and SOPs to improve efficiency and consistency.
  

Financial & Administrative Support

• Support in monitoring revenue, dues, and payment processes.
• Assist in budget tracking and financial reporting for all memberships segments.
• Ensure timely invoicing and follow-ups for membership payments.
  

Member Engagement & Communication

• Provide excellent customer service and assist members throughout their journey.
• Help organize and support special events and promotions for members.
• Assist in executing communication strategies to keep members informed about updates, benefits, and events.
• Gather and track member feedback to identify areas for improvement.
  

Strategic Support & Planning

• Assist in developing and enhancing the membership experience.
• Support senior management in strategic membership planning and initiatives.
• Conduct basic market research and track industry trends to identify opportunities for membership growth.
• Other duties as assigned
  

Qualifications

• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Minimum 2-3 years of experience in membership management, sales, customer service, or a related field.
• Strong organizational and administrative skills with keen attention to detail.
• Excellent customer service and interpersonal skills to engage with members and partners.
• Basic understanding of sales, marketing, and membership retention strategies.
• Strong written and verbal communication skills for handling member inquiries and partnership discussions.
• Ability to assist in budget tracking and financial processes related to membership segments.
• Basic knowledge of market research and industry trends to support membership growth initiatives.
• Ability to coordinate events and promotions to enhance member engagement.
• Analytical and problem-solving abilities to identify opportunities and challenges.
• Comfortable in a fast-paced environment with multiple priorities.

Desired candidate profile

• Operational Support

  • Assist the manager in overseeing daily operations, ensuring everything runs smoothly and efficiently.
  • Monitor processes and workflows to identify areas for improvement and suggest solutions to enhance productivity.
  • Ensure the business adheres to company policies and procedures, including safety, quality control, and operational guidelines.

• Staff Management

  • Supervise and support staff, ensuring that team members are performing their duties effectively.
  • Provide guidance, mentorship, and training to new or existing employees.
  • Schedule and assign shifts, making sure that the staffing levels meet the needs of the business.
  • Handle employee performance, providing feedback, conducting evaluations, and addressing any issues or conflicts.

• Customer Service

  • Ensure a high standard of customer service is maintained at all times.
  • Handle customer complaints, questions, or issues in a timely and professional manner.
  • Support the team in creating a positive customer experience, ensuring satisfaction, and addressing customer needs.

• Financial and Budgetary Oversight

  • Assist with managing budgets, ensuring that the business operates within the financial limits set by the manager or organization.
  • Track inventory, control costs, and monitor cash flow to prevent any financial discrepancies.
  • Help with preparing financial reports, analyzing sales, and suggesting cost-saving measures.

• Sales and Marketing

  • Support marketing and promotional efforts by helping execute campaigns and activities to drive sales.
  • Monitor sales data, identify trends, and assist in the development of strategies to increase revenue.
  • Build and maintain relationships with customers, suppliers, and vendors to support business growth.

• Training and Development

  • Assist in recruiting, onboarding, and training new employees, ensuring they understand their roles and responsibilities.
  • Conduct regular training sessions to ensure staff are up-to-date with new procedures, technologies, or products.
  • Promote employee development by identifying growth opportunities and helping team members advance in their careers.

• Health, Safety, and Compliance

  • Ensure that the business complies with all health and safety regulations and industry standards.
  • Conduct safety inspections, enforce safe work practices, and report any hazards or violations.
  • Ensure proper sanitation, cleanliness, and organizational practices are followed.